Frequently Asked Questions (FAQs) for VI-XXVII Hair Collection

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1. How long does the hair last?

   • Our virgin hair can last 1-2 years with proper care, while our raw hair can last 3-5 years with proper maintenance.

2. Is the hair versatile?

   • Yes, our hair is highly versatile. You can style it in various ways, including straightening and curling, without compromising its quality.

3. Can the hair be dyed?

   • Absolutely! Our virgin and raw hair can be dyed or bleached to achieve your desired color. For the best results, we recommend bleaching our virgin hair to a #27 and our raw hair up to 613. Always consult a professional stylist for optimal outcomes

4. How do I know what kind is right for me?

   • We offer a personalized consultation service to help you choose the perfect wig or hair extensions based on your preferences, lifestyle, and needs. Please send us an email at vixxvii.haircollection@gmail.com for consultations.

5. What makes your wigs different from others?

   • Our wigs are custom-made using super full bundles, ensuring a natural, full look from top to bottom. They offer a versatile, comfortable fit with a natural appearance.

6. Do you offer international shipping?

   • Yes, we offer international shipping. Please note that shipping times for international orders are 5-10 business days.

7. What is your return and exchange policy?

   • All sales are final. However, if you receive a defective product or the wrong item, it must be returned with the lace and packaging intact for a refund, exchange, or store credit.

8. How do I care for my wig or hair extensions?

   • We provide detailed care instructions with each purchase. Generally, we recommend gentle washing with sulfate-free shampoo, conditioning, and storing in a cool, dry place.

9. Can I cancel my order?

   • You have 24 hours to cancel your order after it has been placed. After this period, cancellations are not accepted.

10. What payment methods do you accept?

    • We accept major credit cards such as MasterCard, Visa, American Express, and Discover. We also offer shop now, pay later options for your convenience.

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