Processing Time:

 

• Standard Orders: 3-5 business days. This period allows us to receive your order from our vendors and perform quality control to ensure you receive the best quality. Please allow additional time for the fulfillment and shipping process to occur. Business days do not include weekends and national holidays.

 

• Bundles and Lace: Shipped out within 7-10 business days after the processing time.

 

• Preordered Custom Units: Fulfillment time is 21-30 days. Shipping will be 2-5 days after the fulfillment process is over.

 

• Ready-to-Ship Units: Shipped out 1-3 business days after your payment.

 

 

Order Verification:

 

• After placing your order, you will receive a verification form via email that must be completed before the processing time can start.

 

• Due to scams and chargebacks, the shipping address must match the billing address. If the addresses do not match, your order will be canceled and a refund issued.

 

• Please ensure all your information is entered correctly. If a package cannot be delivered due to incorrect information, you will be issued store credit minus the shipping cost.

 

 

Shipping Time:

 

• US Orders: 2-7 business days via USPS Priority Mail.

 

• International Orders: 5-10 business days.

 

 

Important Information:

 

• If tracking states that the package was delivered but you did not receive it, you must contact the delivery carrier. We do not hold any responsibility for packages that are marked as delivered but have not been received.

 

• We have a strict NO REFUNDS or EXCHANGES policy. Shipping fees are not refundable.

 

• If you need your order by a specific date, please communicate that to us, and we will do our best to accommodate your request if possible.

 

 

Thank you for choosing VI-XXVII Hair Collection! If you have any questions or concerns, please feel free to contact our customer service team.

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